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Shipping & Return
Domestic Shipping policy:
Orders are shipped within the 50 states will be provided by USPS. Other shipping methods can be provided by customer requests. In stock item(s) are processed and shipped within 24 hours of the time we receive the order, unless specified otherwise. Preorder items will ship out the second day they arrive. Circumstances may arise that will delay the shipping process, in which case the customer will be notified immediately. "herstyle-shop" reserves the right to refuse service to customers at our discretion. "herstyle-shop" is not responsible for any customs, brokerage fees and taxes.International Shipping Policy:
Most international orders will be shipped via USPS Air service. The full value of the item(s) will be declared on the customs form. We do offer other shipping methods, and the prices will vary depending on the company. If you choose to use any of these companies, you will be responsible for the price difference. The shipping charges are based on the dimensions and weight of the box, which can be provided upon request. In stock item(s) are processed and shipped within 24 hours of the time we receive the order unless specified otherwise. Preorder items will ship out the second day they arrive. Circumstances may arise that will delay the shipping process, in which case the customer will be notified immediately. "herstyle-shop" reserves the right to refuse service to customers at our discretion.
Shipping & Handling:
Our shipping fee is including Shipping and handling. Shipping and handling fee are a combination of the fees needed to pay for shipping your order and the labor involved in handling shipped items. You can view/choose few diffferent types of shipping methods by different shipping companies at our check out page, shipping rate is not negotiable.
Return Policy:
All Sales are final, therefore we do not accept returns or exchange.
Please contact us if you need more information. "herstyle-shop" reserves the right to final decision.
Customers will have FIVE (5) business days from the received date of item(s) to contact us via phone or email regarding defective item(s). If customers exceeds the 5 day policy, after the item(s) was received and to notify "herstyle-shop" about any defects on the product(s), "herstyle-shop" will no longer responsible for the product. However, we do understand that there might be special exceptions. The "herstyle-shop" staff and ownership will pay careful attention to the circumstances and make decisions based on the facts received.
"herstyle-shop" will ship back the replacement to the customer, once the defective item(s) is returned to us and upon our examination that the defectiveness is under our responsibility. An agreed substitution may take place, only if the returned item(s) is out of stock. "herstyle-shop" is not responsible for the replacement and refund to a false report. In the event of a dispute, "herstyle-shop" reserves the right to final decision.
Order Cancellation:
Please note on any type of orders, instock or pre-order cancellation requests are subject to a 10% of cancellation fee. If your pre-order has a delay more than 60 days, it can be a full refund.
Lost Package Policy:
In an event that a product is lost in transit and your package is not delivered to you within a reasonable amount of time (for both domestic and international orders) we will not be responsible for the lost packages. We'll try the best we can to work out the shipping company to chase the package. If you wish to contact us regarding your missing or lost order, please email us ASAP at info {at} herstyle-shop {dot} com. We will review each order by an individual case by case basis. Upon review, the decision made by "herstyle-shop.com will be final.
